Prices                                                                                            

All prices are subject to change without notice.

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Reservations                                                                                 

Please plan to arrive 15–20 minutes before your scheduled service to allow for check-in and service preparation. If arriving late for your reservation, as a courtesy to the next guest, your service will still have to end on time regardless of the start time. Arriving late will simply limit the time for your treatment, lessening its effectiveness and your pleasure. The full service price may be applied. 

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Cancellation Policy                                                                      

We definitely understand that things happen, but to keep everything running smoothly, we require at least 24 hours’ notice of a cancellation. Any cancellations made after the 24-hour window may be subject to a 50% charge of the scheduled services (this includes "No Show" reservations).  In the event that reservations are regularly canceled and/or no showed, you will be kindly reminded of the cancellation policy and asked to make 50% deposit of the reserved services to reserve your future reservations. Any future reservations that are not canceled (and/or no showed) after 24 hours may result in the inability to reserve future reservations (and subject to a 50% charge of the scheduled services and/or forfeits your 50% deposit).

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Staff Selection/Changes                                                              

We provide a non-compete environment inside our salon company. If you feel you would be more comfortable or better served by another service provider, or if you’d just like to get a fresh point of view, please let us know.

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Method of Payment                                                                     

DBK Hair Studio accepts Visa, Mastercard, American Express, Discover, Apple Pay, Samsung Pay, and cash. We do not give cash back on any sales.

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Gift Cards                                                                                     

Gift cards are not refundable and cannot be redeemed for cash or gratuities.  

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Returns                                                                                         

All merchandise returned within 14 days with a DBK Hair Studio receipt may be exchanged, or a store credit will be applied to the client’s account. All appliance, clearance, makeup and skin care items are final sale. 

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Refunds                                                                                         

Our refund policy is simple, our stylists can never get back the time, energy, and product they used to perform a guest's service and because of that, we do not offer refunds. If for any reason you are dissatisfied with your service at DBK Hair Studio, please notify the salon within 72 hours of the service date. We offer adjustments within two weeks of your service if there is an issue. Please be aware that we do not guarantee any services that are performed without a consultation or an appropriate finishing service.